Free Seminar: Creating A Customer-Focused Culture

How a commitment to customer service can make your customers more committed to you.

Where: 510 Grumman Road W, Bethpage, NY
When: Friday, March 20, 8-10:30am
[Register Now]

Customer Service Seminar

You know how important your customers are to your business. But do your employees know it and, more importantly, do your customers know it, too?

If not, you could be losing existing customers and losing out on potential prospects as well. That’s why it’s so important to create a customer-focused culture from the top down, and our upcoming seminar can help you do just that.

Randi Busse, a renowned customer service and customer retention expert, will explore the connection between company culture and customer satisfaction while giving you practical ideas you can use to help your employees be more committed to your customers and your customers more committed to your business.

Topics she will explore include:

  • Getting your employees to think and act like business owners
  • Ensuring employees know what great service entails
  • Helping employees connect the dots between their behaviors and business success
  • What customers really want from you – and how to deliver exactly what they’re looking for
  • Inspiring referrals and repeat business

In addition to this great presentation, you will also receive a complimentary breakfast and have the opportunity to network with fellow Long Island business leaders.

We hope to see you there!

[Register Now]

About the speaker

randi2Randi Busse is the founder and president of Workforce Development Group, Inc., a coaching and training organization that specializes in improving the customer experience, increasing customer retention and maximizing revenue. Randi challenges business leaders and employees to think in innovative ways when it comes to taking care of their customers.

Randi is a proven partner to companies throughout New York, and business leaders rely on her for her unparalleled customer service and customer retention knowledge. She is regularly called upon by the media to share her expertise, and she has been published in Newsday, the Long Island Business News and several trade publications. She has also appeared on television and radio, most recently on FIOS TV. She is also the co-author of Turning Rants Into Raves: Turn Your Customers On Before They Turn On YOU! written for CEO’s, business owners and managers that want to improve the experience they are providing to their customers.

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On February 6th, 2015, posted in: PEO Knowledgebase by
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